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Tuesday, January 29, 2013

Complain to TRAI

Hey folks!

Recently, my mobile phone service provider has been giving me a hard time. From automatic money laundering to service activations I had never requested, the mobile corporation provided me with lots of love. Now, being the unromantic person I am, I was left with the following options.


Option 1. Port my mobile number to another network.

Now, I know all mobile companies are capable of providing similar kinds of love, however, my current provider is famous for it's possessiveness. They don't call it number one for nothing!

Option 2. Complain. 

Again, the question arises, where and how? So, this was the whole point of this post! TRAI (Telecom Regulatory Association of India) has provided me with this tool, which I was totally unaware of until today. Where is it? Ah, here we go fellas: www.tccms.gov.in

Waiting for the response still. Let's see what else goes wrong in our little love story!

Continued on 30th January, 2013.


Well well well! Looks like the authority has opened it's eyes! A refund today and a mail. Here's what the mail states:

Dear Sir,

Greetings from Reliance Communications Ltd.

Please note that the deducted amount will be posted within today.Sorry for the inconvenience caused.

Thanx & Regards
Appellate Authority
18602002011


Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G


And so, I am relatively happy now. However, I will keep an eye out for their next gift.

2 comments:

  1. I'll keep my eyes and ears open to actually see if this works. If it does involve a Govt. clerical level -interference- interaction at any level, the users are doomed at best.

    ReplyDelete
  2. Well, the complaint worked and I got my refund! What more can I ask?

    NB: There are lots to ask though... ;)

    ReplyDelete